At hmllstore, we want you to love the products you order! If you are not completely satisfied with your purchase, here are the details for returning a product or receiving a refund:
Eligibility for Returns
Returns must be made within 30 days of the delivery date.
Items must be in original condition: unwashed, unworn and with all original tags attached. Shoes must be returned in their original packaging.
Sale items are final sale items and cannot be returned or exchanged unless defective.
Return Procedure
1. Select the product you wish to return from “My Order Details” and click the Request Return button. To return any unused or unworn items you have purchased, you must submit your return request within 15 days of delivery.
2. Obtain an authorisation code and return address.
After submitting your return request, you can print an authorisation code label from the order page. Pack the item carefully using your own shipping material and attach the label to the outside of the package. Be sure to secure the item in the package, as it is your responsibility to deliver it to us in the same condition as when you received it.
3. Delivery to No.48, Haikan Village, Jianghong Town, Suixi County, Guangdong Province, China
Please drop off your item immediately at any nearest post office or local postal worker and update your tracking number.
Returns will be processed within 5 days of obtaining an authorisation code.
Refunds
Once we have received and inspected the returned item, the refund will be processed in the same way as the original payment.
It can take up to 7-10 business days for your refund to be processed. This time may vary depending on your payment provider.
Shipping charges are non-refundable.
Exchanges
If you receive a defective or incorrect item, please contact us immediately at mirandasophiafurcunnexena@gmail.com so that we can correct the problem.
If you would like to exchange an item for a different size or colour, please return the original item and place a new order.
Defective or damaged items
If you receive an item that is defective or damaged on arrival, please contact us within 48 hours of receipt to arrange a free replacement or refund.
International Returns
International returns are subject to the same conditions as domestic returns. However, the customer is responsible for all return shipping costs, including any customs duties or tariffs that may apply.
Contact Us
If you have any questions or concerns about your order or this return policy, please contact us at mirandasophiafurcunnexena@gmail.com. Our team is always available to help ensure that your shopping experience is pleasant and hassle-free.